The mortgage process is changing, and fast.
During our recent webinar Practical Innovation in Mortgages, we brought together experts from across the industry to unpack how automation and AI are making a real impact on brokers, lenders, and customers alike.
From speeding up document processing to making better use of data, the message was clear: small, practical steps towards automation can unlock big gains in efficiency and customer satisfaction.
Here are the key takeaways from the conversation, and how you can apply them today.
1. Start with the biggest pain points
For many mortgage businesses, it’s not about reinventing the wheel - it’s about tackling the time drains first.
Processes like income verification, bank statement reviews, and document completeness checks still consume hours of manual effort. Automating these tasks is a simple, immediate win that frees up valuable time for teams to focus on higher-value activities.
Tip: Start by auditing your current workflows. Where does manual data entry or document review slow things down? Target these first.
2. Unstructured data is a hidden opportunity
Bank statements, payslips, tax returns - these documents are everywhere in the mortgage process, yet they’re often messy and hard to work with.
AI tools can now structure, analyse, and extract insights from these documents automatically. That means faster, more accurate decisions and fewer manual checks.
This shift is crucial for improving turnaround times and reducing human error, especially in high-volume environments.
3. Speed matters more than ever
Today’s customers expect fast, seamless experiences - and mortgages are no exception.
By automating core parts of the process, brokers and lenders can reduce application times from days or weeks to hours. This not only improves customer satisfaction but also helps firms stand out in an increasingly competitive market.
Takeaway: Speed isn’t just about efficiency, it’s a genuine differentiator.
4. AI empowers professionals, it doesn’t replace them
A key theme from our panel was that AI isn’t here to replace brokers, underwriters, or advisors. Instead, it acts as a co-pilot, handling the heavy lifting of data processing so that humans can focus on what they do best: advising clients, managing risks, and making complex decisions.
The result? Better outcomes for both businesses and customers.
5. Integration is critical to success
Automation works best when systems and platforms are connected.
Throughout the webinar, we heard how integrations between platforms like OMS and Sikoia are helping firms break down data silos, create smoother workflows, and move faster without major infrastructure changes.
When your systems talk to each other, everything else follows.
Bringing it all together
The mortgage industry has been ripe for change, and it’s clear that AI and automation are no longer future concepts, they’re practical solutions available today.
At Sikoia, we’re helping brokers and lenders streamline their processes, reduce manual workloads, and make smarter, faster decisions. Whether it’s automating document analysis or integrating with partners like OMS, our goal is simple: to help you deliver a better experience for your customers, and a more efficient one for your teams.
Want to see how this works in practice?
Book a demo to learn more.
If you’d like to keep up with more insights like these, follow us on LinkedIn or subscribe to our newsletter.
.png)
.png)
%20(2).svg)
