The pressure is on for banks: customers expect faster, smarter journeys while new players are setting the pace. So how can the industry’s biggest institutions cut through complexity and actually move quicker?
This session brings together senior leaders from across lending and mortgages for an open, no-slides-needed conversation. We’ll dig into the real blockers slowing transformation, the practical wins that make a difference, and the opportunities banks can’t afford to miss. Come ready for candid insights, fresh perspectives, and tips you can put into practice straight away.
Join us for a high-impact lunchtime forum that brings together the full mortgage ecosystem - brokers, lenders, networks, credit bureaus, and tech innovators - for real conversations about what's working, what's not, and what’s next.
A clear view of the lending landscape today
Why manual-heavy verification and onboarding is becoming a competitive disadvantage.
How challenger lenders and fintechs are reshaping customer expectations.
Real examples of automation in action
Case studies of banks already cutting onboarding times, reducing fraud exposure, and lowering operational costs with automation.
What “good” looks like - benchmarks they can compare against their own processes.
A roadmap to intelligent automation
Practical steps to move from manual checks to automated decisioning.
How to balance compliance and innovation when deploying AI.
Future-proofing strategies
What’s coming next in lending tech: real-time verification, AI-driven income analysis, continuous KYC.
How to prepare their teams and systems to stay ahead of regulation and competition.
11.00am - 11.30pm
11.30am - 12.00pm
12.00am - 1.00pm
1.00pm - 2.00pm
Innovation Director at Mortgage Advice Bureau
Matt Lowndes is Innovation Director at Mortgage Advice Bureau, where he focuses on developing and embedding digital strategies across the business. He brings over 20 years of experience in the mortgage sector, having previously founded Coreco and held leadership roles spanning broker operations and technology.
Senior Product Manager, Mortgages at HSBC
Chief Product Officer, Consumer Information Services & Verifications UK&I at Experian
Lucas Lopes is Chief Product Officer for Consumer Information Services & Verifications UK&I at Experian, where he focuses on leading product strategy and innovation. With a background in financial services and technology, Lucas has experience in driving digital transformation and developing solutions that enhance consumer credit experiences.
Senior Technology Lead at Lloyds Banking Group
Laura Myers is Intermediary Distribution Development Manager at Lloyds Banking Group, where she focuses on managing relationships with intermediary partners and supporting growth across the Group’s mortgage brands. She has a broad background in supplier partnerships, technology account management, and operations, with experience spanning both commercial and technical roles.
CEO at One Mortgage System (OMS)
Dale Jannels is CEO at One Mortgage System (OMS), where he focuses on driving technology innovation to support brokers, lenders, and networks across the mortgage market. With over 30 years in the industry, Dale brings deep experience in specialist lending and distribution, and now leads OMS in delivering end-to-end tech solutions that streamline the mortgage journey from sourcing to submission.
CEO at Connect for Intermediaries and Connect Mortgages
Liz Syms is CEO and Founder of Connect Mortgages and Connect for Intermediaries, where she focuses on supporting brokers with specialist and complex mortgage cases. She has more than 25 years of experience in the industry, with a background in buy-to-let, commercial finance, and network development.
Chief Operating Officer at Enra Specialist Finance
Head of Mortgages Transformation at Chetwood Financial Limited
Lucinda Brown is Head of Mortgages Transformation at Chetwood Financial, where she focuses on leading digital initiatives to improve mortgage processes and customer experience. She has a background in sales and proposition delivery, and previously held roles at Lloyds Banking Group, where she worked across various mortgage and transformation programmes.
Head of Sales at Twenty7Tec
Co-founder and CEO at Sikoia
Alexis is the founder and CEO of Sikoia. Prior to founding Sikoia, Alexis was an investor at SoftBank Vision Fund, a leading global growth equity fund with $100 billion AuM. At SoftBank, he focused on Fintech, marketplaces, and enterprise software start-ups in Europe and the US. Prior to that, Alexis advised financial institutions on more than $30 billion worth of M&A transactions at Merrill Lynch and Moelis & Co.
Commercial Director at Sikoia
Co-founder and CDO at Sikoia
Stephen is Sikoia's Chief Data Officer and a seasoned data science and risk thought leader with a global track record. Having started his career at BCG, Stephen has held multiple data, credit risk, and tech roles at banks in Australia, the Netherlands, and the UK, including Head of Data and Analytics Engineering at JP Morgan Equities, and CRO and Head of Data Science at consumer lender Oakam.