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Sikoia selected to help automate income and affordability verification

By introducing automation into traditionally manual, document-heavy workflows, we’re helping TSB streamline key processes and deliver a faster, more seamless experience for their customer - paving the way for a smarter, more efficient lending journey.

By Team Sikoia • 2 min read

Sikoia has been selected as one of the three winners of the 2024 TSB Bank Innovation programme. This recognition follows months after close engagement with the TSB team to demonstrate how our technology can support and streamline their customer journeys.

With over 6 million customers, TSB bank is major retail bank in the UK - and we’ve had the privilege of working closely with the team over the past year to show how our AI-powered solution can revolutionise the mortgage process.

Our focus? Helping TSB automate manual tasks in their mortgage operations.

From payslips to bank statements, income proof to ID verification, mortgage applications rely on extracting and validating critical customer data from unstructured documents. Sikoia’s AI-powered solution automates this entire flow:

  • Reduce document handling costs and time by over 75%  
  • Enable instant cross-validation checks following document submission, reducing unnecessary back and forth.
  • Automate the identification of gaps, document reviews, and verification of income, employment, affordability, address, identity, and more.

We’re excited to be working closely with TSB Bank as they look to enhance their mortgage processes and deliver a faster, more seamless experience for customers. By bringing automation into document-heavy workflows, we’re helping pave the way for smarter, more efficient lending journeys.

Looking forward to the road ahead.

Conclusion

Team Sikoia

Team Sikoia , UK

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